i am about to loose my mind.
i have a cricket
cell phone. with the exception of the fact that they seem to "forget" to give people the options they buy (text messaging, voice mail, etc) i havent had any problem. Until now.
My fucking phone is turned off. I went to make a call and it directed me to this message saying my phone was disconnected for non payment. Uhm, What the fuck.. i paid my phone bill 6 days ago. I have the receipt to prove it. I went through the menu to try to talk to a rep and it wont let me talk to a person. I went to the option to hear last payment received and it even says it received my payment. so what the fuck?? They got my payment, 6 days ago, so HOW is my phone off for non payment??
I am so upset about this because they did the same thing to me 8 days ago. They turned my phone off on the DAY i was supposed to pay my bill. It wasnt due until 8pm that night and it was cut off at 8am that morning. I used my sister's phone and gave them HELL and they turned it back on for me. I paid my bill 2 days later, ya know - when it was DUE to be paid. And now they have fucking turned it off again even tho they received my payment??
Im sure this isnt very coherent but im FURIOUS. I dont have time for this bullshit. So i used the option to disconnect my phone, but it wont let me fucking disconnect until noon. Uhm okay... so im fucking calling back at noon (5 minutes form now) and im disconnecting this bleeping phone. I have SO HAD IT with Cricket.
Why cant they get it right?? I pay my bill when its due, i have phone service & the extras i pay for. Why cant it be that simple??
UPDATE - I called cricket and when i pressed the button to disconnect it transferred me to a customer service rep. Cricket has the world's worst customer service, i swear. This woman i got was bitchy and when i realised she wasnt listening to a word i said, i said "ya know what? screw it!" and she told me she'd hang up on me for saying screw it LMAO! So i told her to give me a supervisor. The supervisor was nice, but acted like i did something to cause my phone to be shut off. So i had to go over it with her very S-L-O-W-L-Y and she realised it was a computer error and fixed it. So i am keeping my phone until this pay period runs out (since i paid for it already) and when my next bill is due I will most likely disconnect then. I just dont have time for this crap. There goes 30 minutes i could have spent packing!!